How Can We Help?


Contact Our Support Team!

TrueFort is always here to support you!

Our hours are Monday-Friday from  10 am  -  5pm MST.  You can reach us via email with any of your questions…

Email: truefortbrand@gmail.com

 

What Comes In My Box?

What comes in your box is dependent on what box you buy...

Beginners Box & Single Kits

  • Pre Printed Fabric Template
  • Hoop
  • Thread
  • Needle
  • Color Guide
  • Video Tutorial

Mastery Box

  • 3 Pre Printed Fabric Templates
  • 3 Hoops
  • Thread
  • Needle
  • Color Guide
  • Video Tutorial 

Template Box

  • 3 Pre Printed Fabric Templates

And don't forget, each box contains a whole lot of fun!

 

I really love something but it's out of stock! When will it come back?

We don’t usually bring our out of stock products back, but we will with some of our best sellers!

To find out if a specific kit will be coming back in stock, send us an email at...

EMAIL: truefortbrand@gmail.com

 

Where can I find the tutorial videos?

Subscription box tutorials are released on YouTube on the 1st of each month

You can find all our tutorial videos on our YouTube channel!  Click here to start embroidering…

Check out our calendar to see what trainings are coming next!

 

Do you price adjust?

We do not price adjust our products or subscription boxes. The pricing for deals is only valid during the promotional period and while supplies last.

 

What Forms Of Payment Do You Accept?

We accept all major credit cards. 

Visa, Mastercard, American Express and Discover

Paypal is also available on all non-subscription products

 

Returns Policy

Returns are not available for subscription products.  However, you may cancel your subscription at anytime before the 20th of the month when boxes begin to ship

To return one time purchases please email truefortbrand@gmail.com

We will provide you a shipping label to return your product.  Return shipping is on the house for all returns within the USA

 

What do I do if I have a missing or damaged item?

If a product is missing our damaged please send an email to truefortbrand@gmail.com

If there is a damaged item please provide a picture in your email

We will then send a replacement item if it is still in stock, or provide a refund