FAQ


Let Us Help You!

GENERAL

  • Contact us
  • What comes in my box?
  • I really love something but it's out of stock! When will it come back?
  • Where can I find the tutorial videos?
  • Do you price adjust?
  • What forms of payment do you accept?
  • Returns Policy
  • What do I do if I have a missing or damaged item?

ACCOUNT

  • How to log into your account
  • How to skip the monthly box
  • How to cancel your subscription
  • How to update the billing information
  • When do I get charged each month?
  • I can't see my subscription on the account page.

SHIPPING

  • How to change the subscription shipping address?
  • When will my art box ship?
  • How do I find my tracking number?
  • Can I buy just an individual kit?
  • Can I make changes to my order?
  • Do items ordered with my art box ship together?
  • Shipping Policy
  • Do you ship internationally?
  • I haven't received my package yet. What are the next steps?